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Spa FAQ’s
Explore frequently asked questions and other essential information for your visit to Sweet Face Thai Health Spa in Brooklyn, Pretoria.
FAQ - All your Questions, Answered!
Explore essential information for your visit to Sweet Face Thai Health Spa in Brooklyn, Pretoria.
See below for our bookings policies, spa etiquette, and health tips to ensure a relaxing, restorative experience.
You may also be interested in our Spa disclaimer and Spa guidelines.
General & Booking FAQ
Do I need to make a reservation in advance?
Yes, advance bookings are recommended to secure your preferred date and time. Walk-ins are accommodated subject to therapist and room availability.
How do I book an appointment?
You can book directly through our website, via WhatsApp Business, or by calling our reception.
What payment methods do you accept?
We accept all major credit and debit cards, EFT, and mobile payments.
Arrival & Etiquette FAQ
When should I arrive for my treatment?
Please arrive 10 to 15 minutes prior to your scheduled appointment time. This allows you to check in, change comfortably, enjoy our sanctuary tea garden without rushing your treatment time.
What if I arrive late?
To ensure respect for subsequent guests’ schedules, late arrivals may result in a shortened treatment duration, with full treatment pricing still applicable.
What should I wear during my visit?
We provide disposable undergarments for body treatments and massages. You are encouraged to wear whatever is most comfortable for your arrival.
Can I use my mobile phone at the spa?
To maintain a peaceful, relaxing sanctuary for all guests, we kindly request that mobile phones be switched to silent or vibration mode upon entering the spa premises.
Health & Wellness FAQ
Should I inform anyone about my health conditions?
Yes. Please disclose any medical conditions, allergies, high blood pressure, injuries, or pregnancy when booking and on your consultation form so our therapists can customize your treatment safely.
Can pregnant guests receive treatments?
Yes, we offer specialized prenatal wellness treatments suitable for expectant mothers after their first trimester. Please inform us at the time of booking so we can assign a certified therapist.
Is an age restriction in place?
Guests under the age of 16 must be accompanied by a parent or legal guardian for treatments.
Thai Massage Service FAQ
CAN I REQUEST A SPECIFIC THERAPIST?
Yes, absolutely. If you have a preferred therapist who understands your body's unique needs, you are welcome to request them when booking to maintain continuity in your care. A request fee of R30 applies to secure a specific therapist for your appointment.
IS PREGNANCY MASSAGE SAFE?
Yes, pregnancy massage is completely safe and tailored to gently soothe a mother's changing body when performed after the first trimester. Please inform our team when booking; first-trimester clients should consult a doctor first. Your health and your baby's safety come first.
DO YOU OFFER COUPLES MASSAGE SPA PACKAGES?
Yes, we specialize in romantic and relaxing couples massage packages in Pretoria. Whether you are celebrating an anniversary, birthday, or just need a shared wellness retreat, our dual-treatment suites provide a serene, private environment for you and your partner to unwind together with expert care.
HOW MUCH DOES A MASSAGE COST IN PRETORIA?
Massage prices at Sweet Face in Pretoria start from R520 for a 60-minute session, with 90-minute and 120-minute options available. View our Spa Menu for full pricing, seasonal packages, and special promotions.
IS DEEP TISSUE MASSAGE GOOD FOR CHRONIC PAIN?
Absolutely, our deep tissue massage is specifically engineered for those dealing with chronic muscle knots, sports injuries, or desk-related strain. By targeting the deeper layers of muscle tissue, our therapists help resolve long-term tension and improve your mobility, ensuring your body functions at its absolute best.
HOW OFTEN SHOULD I GET A MASSAGE?
We highly recommend a consistent routine every 2 to 4 weeks, if you are using therapeutic massage to treat chronic office desk strain, lower back pain, or stress-induced insomnia. Once your body's muscle alignment is restored and stress levels drop, a monthly maintenance session is ideal to keep your physical health perfectly balanced.
ARE YOUR THAI MASSAGES AFFORDABLE?
Yes, we offer a variety of affordable massage packages, designed to provide high-quality therapeutic care without the luxury price tag. At Sweet Face, we believe premium wellness should be accessible. Check our latest spa menu for seasonal promotions and value-packed bundles that fit your monthly budget.
WHAT SHOULD I WEAR TO A MASSAGE TREATMENT?
For oil-based treatments, you will undress to your comfort level, but underwear must be worn at all times. Your modesty is our priority; our team uses expert towel draping techniques, and secure disposable underwear is always available. For Thai Yoga massage, no oils are used and you remain fully clothed in loose, comfortable cotton garments that we provide.
Facials FAQ
HOW OFTEN SHOULD I GET A FACIAL?
For optimal skin health, once every 4 weeks is ideal. This aligns with your skin’s natural cellular turnover cycle (28-40 days). If you are treating specific concerns like severe acne or hyperpigmentation, a series of bi-weekly treatments may be recommended initially.
HOW SHOULD I PREPARE FOR MY SKINCARE FACIAL?
Preparation is simple! We ask that you just bring yourself. We will gently cleanse away any makeup or daily impurities at the start of your treatment so your skin is ready to soak in maximum nourishment.
ARE FACIALS SAFE DURING PREGNANCY?
Yes, we offer pregnancy-safe facial protocols that avoid ingredients like high-percentage salicylic acid, retinoids, and certain essential oils or electrical devices. Please inform us when booking so we can tailor the products to be 100% safe for you and baby.
WHICH FACIAL SHOULD I BOOK IF I'M UNSURE?
You don’t need to worry about picking the wrong option! Simply select any facial from our menu that appeals to you. Before starting your treatment, you can discuss your skin goals with your therapist, and they will recommend the ideal option to ensure you get the absolute best results.
DO WE OFFER MEN'S FACIAL?
Yes, absolutely our facials are suitable for both men and women. We recommend shaving either the night before or at least 12 to 24 hours prior to your treatment. Avoid shaving immediately before your appointment, as freshly shaved skin can be sensitive to active exfoliants or steam.
HOW LONG DO FACIAL RESULTS LAST?
You'll enjoy an immediate radiant glow and deep hydration lasting 5 to 7 days. Think of a facial as a powerful boost, like a single healthy meal or great workout. Just as one good meal doesn't sustain you for a month, consistent daily home care is essential to maintain and build long-term skin health!
Nail Care FAQ
DO YOU OFFER MEN'S MANICURES AND PEDICURES?
Yes, men's manicures and pedicures are very popular and essential for keeping hands and feet clean, neat, and healthy. Men's nail services focus on practical grooming: tidying cuticles, trimming and shaping nails, smoothing rough skin or calluses, and providing deep hydration (often finished with a clean, natural buff rather than glossy polish unless requested).
DO YOU OFFER A WIDE VARIETY OF GEL COLOUR SHADES?
Yes, we feature over 3,000 shades of gel colours using South Africa's very first Smart Gel Colour Mixing Machine, you will never hear "that colour is out of stock." We custom-mix precision gel shades on the spot, ensuring endless choices and guaranteed availability every time you visit.
DO YOU OFFER NAIL PAINTING FOR KIDS?
Yes, kids under 10 get 50% off nail painting. You can enjoy side-by-side pampering together, or leave your little one with our gentle team for a fun, colourful mini-spa treat, creating a cherished childhood spa memory they'll remember forever, while you unwind, recharge, and enjoy much-needed uninterrupted alone time in our spa.
HOW IS OUR PEDICURE DIFFERENT FROM OTHERS?
We focus on meticulous care and real results that go beyond detailed cuticle cleaning and smoothing cracked heels or thick calluses, our foot massage uses targeted pressure-point techniques rather than a gentle pampering rub, boosting circulation and leaving your feet restored and flawless.
HOW OFTEN SHOULD I GET A MANICURE OR PEDICURE?
We recommend booking a manicure every 2 to 3 weeks to keep your hands neat and natural nails healthy. For pedicures, visiting us every 3 to 4 weeks is ideal to maintain soft skin, neat cuticles, and smooth, well-shaped toe nails between your routine self-care visits.
HOW LONG DOES GEL POLISH LAST?
Gel polish typically lasts 2 to 3 weeks without chipping, peeling, or losing its brilliant shine. Thanks to our precise preparation, application techniques and products, your manicure can easily last over 4 weeks! Longevity depends on your daily hands-on routine, though wear time is naturally reduced for nail biters.
IS A GEL PEDICURE WORTH IT OVER A STANDARD PEDICURE?
Yes, a gel pedicure offers superior longevity and durability compared to standard pedicures. Gel polish cures instantly under a UV light, with zero drying time or smudging, delivering an ultra-durable, high-shine finish that lasts 4 weeks (or longer on toes). If you lead an active lifestyle, or want a long-lasting, worry-free look for holidays, a gel pedicure is definitely worth the upgrade.
CAN I REMOVE MY GEL POLISH AT HOME?
We strongly recommend professional removal rather than peeling or picking off gel polish pulls away the delicate top layers of your natural nail along with it. This causes severe thinning, weakening, and uneven white spots. Gentle, professional removal preserves your natural nail strength, keeping your nails healthy, smooth, and ready for your next manicure.
Waxing FAQ
DOES WAXING HURT, AND HOW CAN I PREPARE FOR IT?
While you may feel a brief sting initially, waxing becomes significantly less painful over time as repeat treatments naturally weaken hair roots, making hair grow back much finer and sparser. Preparation is simple: wear loose, comfortable clothing and avoid applying heavy body oils or lotions on the day.
CAN I GET WAXED WHILE ON MY PERIOD OR PREGNANT?
Yes, pregnancy waxing is completely safe, though increased blood flow and hormones may make your skin a bit more sensitive than usual. For your comfort, we prefer to perform waxing outside of your period.
HOW LONG DOES HAIR NEED TO BE BEFORE WAXING?
For optimal results, hair should be at least 0.5 cm long (about two to three weeks of natural growth). However, longer is totally fine! There's no need to trim before your appointment, our gentle therapists will gladly take care of any length to ensure a smooth finish.
HOW DO I PREVENT INGROWN HAIRS?
To prevent ingrown hairs, keep your freshly waxed skin completely clean, dry, and untouched for 24 to 48 hours. Once your skin calms down, gently exfoliate two to three times a week and moisturize regularly to clear dead skin cells, helping new hair grow back smoothly without trapping, and avoid shaving between waxes.
HOW OFTEN SHOULD I GET WAXED?
For the smoothest results, we recommend booking your waxing sessions every 3 to 4 weeks. Regular appointments align with your natural hair growth cycle, helping hair return softer, finer, and much easier to remove each time.
IS WAXING BETTER THAN SHAVING?
Yes, unlike shaving, which only cuts surface hair, waxing removes the entire root. Your skin stays silky smooth for three to four full weeks. With regular sessions, hair grows back significantly finer, softer, and much sparser over time compared to the coarse stubble caused by daily shaving.
WHAT AFTERCARE SHOULD I FOLLOW AFTER A WAXING SESSION?
Keep your skin completely calm and untouched for 24 to 48 hours post-wax, avoid hot baths, saunas, steam rooms, intense exercise, and swimming pools. Leaving the area clean and sweat-free prevents bacteria from entering open pores, keeping your freshly waxed skin healthy, smooth, and irritation-free.
WHAT IS THE DIFFERENCE BETWEEN BIKINI AND BRAZILIAN?
A Bikini wax tidies up hair outside the panty line, a Brazilian wax removes most intimate hair, leaving a neat strip or triangle on top of your choice, and a Hollywood wax removes all hair completely from front to back for total smoothness.
Body Treatments FAQ
WHAT ARE CUPPING AND GUA-SHA?
Cupping and Gua-Sha are traditional Chinese therapeutic techniques that target restricted fascia, release stubborn muscle knots, and pull trapped toxins and stagnation directly to the surface for deep physical relief. Cupping uses specialized suction cups to gently lift tight tissue upward, while Gua-Sha uses smooth scraping tools across the skin.
WHAT ARE THE BENEFITS OF CUPPING AND GUA-SHA?
These techniques dramatically boost blood flow, speed up recovery, and clear metabolic waste. By freeing trapped circulation and breaking down scar tissue, they help lower overall body inflammation, restore smooth joint mobility, and leave your body feeling deeply unburdened, recharged, and refreshed after every single session.
IS CUPPING AND GUA-SHA PAINFUL?
Most clients find the treatments deeply relieving! However, targeting stubborn muscle knots or heavy stagnation can feel somewhat painful or tender during deep work. This discomfort subsides quickly into lasting relief, and your therapist will always adjust the pressure to stay within your comfortable limits.
WHY DOES CUPPING AND GUA-SHA LEAVE MARKS?
Marks occur because suction and scraping bring stagnant blood, metabolic waste, and deep tension up to the skin's surface. Darker spots highlight areas of heavier stagnation or tight muscle knots. These harmless marks fade within 3 to 14 days and naturally tighten with regular, ongoing sessions.
HOW DO I KNOW IF I NEED CUPPING OR GUA-SHA?
These treatments are ideal if you suffer from chronic back tension, stubborn muscle knots, restricted movement, or summer heat exhaustion. They are specifically suited for anyone experiencing heavy body fatigue, poor circulation, or deep physical stress that standard massage pressure alone cannot fully release.
WHAT IS THE AFTERCARE FOR CUPPING AND GUA-SHA?
Drink plenty of water after your session to help flush out released toxins. Avoid showering or bathing for at least 6 hours post-treatment, for 24 hours, avoid drinking alcohol, and refrain from intense exercise or swimming to let your body process the deep release.
Spa Packages FAQ
CAN I BOOK A GROUP SPA PACKAGE ON A SPECIFIC BUDGET?
Yes, we are more than happy to tailor a custom package that fits your group's budget and preferences. Simply contact us directly with your target budget per person, group size, and preferred treatments, and our team will design a personalized package for you.
HOW EARLY SHOULD I ARRIVE BEFORE MY APPOINTMENT?
Please arrive 15 to 30 minutes prior to your scheduled start time for group bookings. This gives you time to check in, settle in, unwind, and begin your treatment comfortably without feeling rushed.
WHAT IS YOUR DEPOSIT POLICY FOR GROUP BOOKINGS?
For groups of 4 or more people, 100% upfront payment is required to confirm the booking. Because large groups require booking multiple therapists and blocking out several treatment rooms simultaneously, full payment guarantees your exclusive group reservation and allows us to prepare everything in advance.
WHAT IS YOUR CANCELLATION AND RESCHEDULING POLICY?
We require at least 2 days' notice to cancel or reschedule your appointment. Cancellations or date changes made 2 days prior to your booking incur a 50% fee, while changes made 1 day prior, on the same day, or no-shows will incur a 100% fee.
WHAT HAPPENS IF I ARRIVE LATE?
We'll do our best to give you a wonderful experience, but late arrivals may result in receive the remaining time of your scheduled session to avoid delaying the next guest. The full treatment fee will still apply.
CAN I BUY A SPA PACKAGE AS A GIFT VOUCHER?
All our spa packages are available as digital or beautifully printed vouchers, making them a thoughtful way to spoil someone special for any occasion. We will love to help you spoil someone special.
